Privacy / Returns

Organicsonabudget.com.au maintains strict procedures to ensure that your personal details are kept private. All information collected is solely for business as an online provider of goods. We strictly do not sell or share your information with third parties. Your details will be forwarded for purposes of delivering products.

Organicsonabudget.com.au site is secured by GeoTrust SSL 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and our site's web servers are private and secure. 

Customers are offered Credit Card, American Express, Bank Deposit and PayPal as the payment method for purchases made on Organics on a Budget.

Terms & Conditions

By registering an account and making purchases on our website you acknowledge and agree with our terms and conditions.

Account Details

You must ensure your account details are kept up to date. Any changes to your details must be updated through our site or contact us to update personal details. Any error in delivery or through transactions occurring due to incorrect details supplied will not be our responsibility.

Pricing

All pricing is in Australian dollars (AUD) and prices are inclusive or Goods and Services Tax (GST). We comply with the Australian Competition and Consumers Commission Unit Pricing Code by providing customers with the ability to access the unit price on applicable grocery items.

Order Changes & Cancellations

Should you wish to change or cancel an order please contact us immediately and we will try to rectify or cancel the order as soon as possible. If an order is to be cancelled before the order has been dispatched, a full refund will be issued.

Orders that contain perishable items to areas we do not send to will be issued with a store credit. 

Product Disclaimer

While we do our best to ensure our information is correct and up to date we cannot take responsibility for any inaccurate information or misrepresentation of materials on our website. Any medical advice on the website is not intended to replace a one-on-one relationship with a health care professional therefore you should always ensure you speak to your healthcare professional before making medical related decisions.

Organics on a Budget lists product information on the website of products that are available for purchase and cannot warrant the accuracy of this information therefore we strongly advise you to read the labels before consuming. We strive to ensure information is correct and up to date however, we take no responsibility for inaccurate information provided.

Refund Policy

We strive to ensure all our customers are 100% satisfied with our products and service which is why we offer no fuss returns. If you have received a damaged product or incorrect item please contact us and we will refund the amount of the product or replace it in your next order (Please note: this does not apply to changes in product labelling where the product is still the same however changes have been made to the name, description by the manufacturer)

If an item is damaged and not of acceptable quality please contact us and we will offer a full refund. A photo must be provided for the damaged item/s. Proof of purchase must be shown in order to qualify for a full refund of the product. We may request the item be returned before a refund or replacement has been issued on certain items.

For change of mind for a full refund, please contact us at info@organicsonabudget.com.au and we will provide a return address to send the product/s back to. Please note: Return postage is paid by the customer just as you would drive to your local store for a refund of a product and do not ask them to pay for your petrol for driving to their store.

If an incorrect item is received, please contact us as soon as possible. Customers need to ensure the products received are correct before opening which can be verified against the order invoice. If an item is incorrect we will happily exhange for the correct product once the incorrect product has been returned to us unopened. Only once the incorrect item has been returned, we can send the replacement out. Customers are also welcome to a refund once products are returned unopened minus the shipping cost. If a product is missing from the order, please contact us immedietly upon receiving the parcel and provide a scanned copy of the invoice. We will issue a refund or store credit for the missing product.

Strictly no refunds or exchanges on make up once opened.

Shipping costs are non refundable.

Products such as chocolate and cocoa butter are ordered at your own risk. Unfortunately we cannot take responsibility for melting in transit as we have no control over the weather. We keep all chocolates and cocoa products in a large coolroom however once it leaves our warehouse, there is no guarantee they will stay cool. If this is a concern throughout Summer or your location is always hot, please order these products within a closer promixmity to your location to avoid any spoilage.

Exchanges

For change of mind we are happy to exchange providing you send back the product in its original condition and pay for the return postage of the product and for the exchanged product to be sent to you. 

Out of Stock Items

We strive to have most items in stock and monitor inventory levels however some items are not monitored due to some lines arriving daily from suppliers. Products on our website are subject to availability and may appear as in stock but can be delayed from suppliers or there may be a shortage from a supplier where the website has not been updated in time to appear as out of stock. There are times of high flux through the website where updates are delayed and products are out of stock when it states ‘available’. We do not send items out separately once they are back in stock. If you prefer to have your order held until the item arrives please make a note when placing your order.In the unfortunate situation where a product ordered is unavailable or out of stock, we offer the following flexible options:

  • A refund of the amount of the unavailable item
  • Credit the amount of the product to your account to use in store
  • Offer a different brand (if similar brands are available)

If an item is missing from your order and you have not been notified that it is out of stock. Please notify us within 24 hours with a scanned copy or image of your invoice for the funds to be credited to your account for your next purchase or a full refund offered. Please ensure to check your order against the invoice as soon as your order arrives. In fairness to us as a small business, we cannot issue refunds, replacements or store credits for items misisng when we cannot verify against your invoice or if time has lapsed after your order was delivered.

Delivery

Anyone at the delivery address that receives the order will be presumed by Organics on a Budget to be authorised to receive the goods. Please ensure accurate delivery address is provided, we do not take any responsibility for damage or loss or your order due to incorrect address provided.

Orders will generally require a signature upon delivery. Any instructions to leave the parcel will be at your own risk once delivered. We are unable to take any responsibility for the loss or damage of your goods after it has been delivered to your nominated address. Please make a note in the delivery instructions section if you would like to physically sign for your package and we will ensure the driver will not leave your order until it has been signed for. 

Orders are sent in boxes that may have previously had non organic products in them in order to keep packaging costs low which in turn saves our customers money. If you would like a box that has never been used before or only contained organic products please contact us before placing your order. Charges may apply if requesting a new box.

Changes to Terms and Conditions

We may change our terms and conditions at any time and these will come into effect immediately after posting onto website. You agree to be bound by these changes in terms and conditions and recommend you check them regularly to stay informed.

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